2 min read

Nisum Reduces Feature Roll Out Time by 90+% with Centralization

Jan 1, 2020 9:00:00 AM

Nisum partnered with the client to create a centralized system to improve their time-to-market by developing an end-to-end application.

centralization-client-value

Results

The client now has a centralized virtual point of sale (VPOS) with a shortened time-to-market and improved operational efficiencies, resulting in:

  • A decrease in automatic payment issues
  • A decrease in customer service calls 
  • A decrease in reported failures
  • Automated payment issues for customer tenders
  • SNAP transactions processed for store availability
  • Americans with Disabilities Act (ADA) compatible emails

Business Challenge

A grocery client’s existing VPOS system was decentralized and required a separate configuration for each store, leading to:

  • Delays in timelines due to the system deployment being done individually across all physical store locations
  • Delays in customers receiving their receipts due to manual processes
  • Frustrated customers due to a decentralized UI

Solution

Nisum partnered with the client to address their timeline and budgetary challenges through a centralized system by developing an end-to-end application. The application included database design and modeling, back-end APIs, standard and high-level UI functionality, and templated and printed customer receipts, resulting in:

  • Reduced frustrated customers by implementing a faster and easy-to-manage centralized system that integrated the payment gateway service and receipt generation
  • Reduced reported failures by establishing order status monitoring procedures and a failure reprocess mechanism that alerted them to issues earlier
  • Reduced automatic payment issues by implementing report generation for revenue and exceptions

Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Written by Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

Featured

Post by Tags

See All