Updated May 16, 2018 Nisum VP, Kyu Cho, and Revolve VP, Kai Li had a great turnout for their presentation on the main stage at VTEX Day 2018. During this special omnichannel panel on day two of the conference Kyu and Kai discussed how omnichannel is not just about improving the operations of physical and/or online stores, but rather, improving the customer experience as a whole. Some additional key takeaways were: