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Nisum Helps Reduce Opex by ~50% with Site Reliability Framework

Jun 5, 2020 1:35:00 PM

Nisum built a comprehensive SRE Portal Framework.

sre-framework-client-value

Results:
Clients now have a reliable and scalable SRE portal framework, which measures service availability using machine learning in addition to providing end-to-end visibility across the production ecosystem, leading to:

  • High Availability (five nines) of services, which is when the downtime is less than 5.26 minutes per year
  • Increased cross-functional collaboration with shared accountability and ownership

 

Business Challenge:
A Fortune 500 premium goods retailer lacked a comprehensive framework to measure its digital operations and end-to-end visibility against business and technical KPIs, specifically on eCommerce systems. This led to:

  • Impacted customers because: 
    • Churn between business units created downtime in services
    • Manual operations caused a delay in deliveries
  • Increased operational expenditures due to a linear increase in team sizes
  • Decreased revenue due to downtime

Solution:
Nisum built a comprehensive SRE Portal Framework to measure everything, understand the current state of Service Level Indicator (SLIs), and define Service Level Objective (SLOs). As a result, they are able to achieve a balance between reliability and scalability over the velocity of feature delivery. 

  • Developed a spring-boot web application that has responsive web design, using Angular, with built-in schedulers, database connectors, and Rest API integration capabilities to:
    • Fetch source data from disparate systems across the enterprise (Internal/External)
    • Provide unified 360-degree visibility on business and technical operations
  • Analyzed KPIs, in turn, helped SRE engineers to connect the dots and cut down response (MTTA) and resolution (MTTR) times, leading to
    • A decrease in the operational budget
    • Better focus on automation of menial tasks

Testimonial:
“Amazing to see the result of measuring everything over time to achieve operational excellence.”

-VP of Site Reliability Engineering


Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Written by Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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