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Nisum Helps Improve Outage Detection Time by 100% With Enhanced Alert Grouping and Rule-based Event Suppression Capabilities

May 5, 2021 3:27:10 PM

alert-grouping-and-event-suppression-photo

The client now has event management capabilities that helped in achieving a significant reduction in alert and incident volume, resulting in:

-100%
reduction in mean time to detect outages (YOY)

-40%
reduction in non-actionable alerts

-25%
reduction in incident volume for two consecutive quarters

 

Business Challenge

A Fortune 500 retail client was facing a challenge with the proliferation of monitoring telemetry data, leading to:

  • Increased incident volume leading to alert fatigue

  • Reduced on-call responsiveness

  • Increased outage detection times



Solution

Nisum product specialists helped formulate a digital operations roadmap to help overcome the client’s challenges around monitoring telemetry volume. The roadmap helped in the roll-out of key digital operations capabilities, resulting in:

  • A reduction in incident volume by implementing a mechanism to centralize all monitoring tool inputs using a standard event format, enabling both legacy and DevOps monitoring tools to have standardized event and incident management workflows

  • A reduction in non-actionable alerts by using content from the alert payload to deduplicate alerts and group similar alerts into a single Incident and help reduce alert storms during infra outages

  • Enhanced flexibility for teams to create their own deduplication logic using custom event rules to ensure legacy monitoring tools are able to utilize the intelligent alert grouping

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Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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3 minutos de lectura

Nisum Helps Improve Outage Detection Time by 100% With Enhanced Alert Grouping and Rule-based Event Suppression Capabilities

May 5, 2021 3:27:10 PM

alert-grouping-and-event-suppression-photo

The client now has event management capabilities that helped in achieving a significant reduction in alert and incident volume, resulting in:

-100%
reduction in mean time to detect outages (YOY)

-40%
reduction in non-actionable alerts

-25%
reduction in incident volume for two consecutive quarters

 

Business Challenge

A Fortune 500 retail client was facing a challenge with the proliferation of monitoring telemetry data, leading to:

  • Increased incident volume leading to alert fatigue

  • Reduced on-call responsiveness

  • Increased outage detection times



Solution

Nisum product specialists helped formulate a digital operations roadmap to help overcome the client’s challenges around monitoring telemetry volume. The roadmap helped in the roll-out of key digital operations capabilities, resulting in:

  • A reduction in incident volume by implementing a mechanism to centralize all monitoring tool inputs using a standard event format, enabling both legacy and DevOps monitoring tools to have standardized event and incident management workflows

  • A reduction in non-actionable alerts by using content from the alert payload to deduplicate alerts and group similar alerts into a single Incident and help reduce alert storms during infra outages

  • Enhanced flexibility for teams to create their own deduplication logic using custom event rules to ensure legacy monitoring tools are able to utilize the intelligent alert grouping

New call-to-action


Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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