Nisum developed interactive dashboards with a real-time live connection that helped improve customer experience and staff performance.
The client sees improved customer experience and improved staff performance with new the PowerBI (a tool used to create reports and dashboards) reports, resulting in:
- -30% reduction in time needed by managers and supervisors to track staff performance
- +75% improvement in resolving customer issues and grievances
- +40% increase in customer base after the implementation
A travel and tours client had limited insights regarding customer experience and staff performance and was also unable to negotiate pricing with external vendors based on the historic rates, trends, and customer feedback, leading to:
- Limited to no near real-time visibility to assess how customers engage with the brand
- Inability to compare performances and give performance ratings to staff
Nisum developed customer feedback and staff performance dashboards using PowerBI with all of the interactivity and aesthetic visuals required for the client’s business needs, resulting in:
- Improved staff performance with a real-time live connection in the dashboard where managers can see staff performance in sales, give and view employee ratings, and provide feedback
- Reduced staff performance tracking time by implementing row-level security so managers will only see the data for the employees who work under them
- Improved customer experience and customer issue resolution by enabling visibility into customer feedback and customer trends directly in the interactive dashboard
- Increased revenue by enabling decision-makers to analyze the sales and revenue categorized by the vendor, region, clients, and more, for price negotiation
Feel free to contact us for more information on how Nisum can drive results for your company.