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Nisum Helps Generate $2MM in Revenue in Four Months with Enhanced Digital Features

Nov 30, 2020 4:24:46 PM

Nisum developed an application that allowed customers to purchase checked baggage online before their flight.

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Results:

Customers can now purchase their checked baggage space online before their flight, instead of at the airport, leading to:

  • 40% increase in digital penetration
  • Expedited process for purchasing suitcases

 

Business Challenge:

An airline client was dealing with congestion at airport counters because customers needed to purchase their checked bags at the airport, leading to:

  • Long waits to purchase checked bags
  • Overweight charges at the counter

 

Solution:

Nisum developed an application that allowed customers to purchase checked bags through digital channels, preventing further paperwork at the airport, resulting in:

  • Increased revenue with the highly sold Baggage Purchase Application by developing the application with a Scrum team (a multifunctional team of back end and front end developers) and utilizing Java and Angular
  • Increased digital penetration by evaluating user behavior with analytics and front end tools and techniques
  • Reduced customer wait times and eliminated overweight charges by making checked baggage purchase available online, up to three hours before the flight

Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Written by Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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