2 min read

Nisum Helped Reduce Customer Costs by 25% With New Secure Shipping Option

Aug 19, 2022 12:32:04 PM

The secure local pickup option has improved the customer online shopping experience, which, in turn, increased the client's revenue since customers are making more purchases.

secure-shipping-option-photo

The new shipping option helped decrease cart abandonment, leading to:

+15%
increase in revenue

 

+8%
increase in average order value (AOV)

3-second
decrease in average checkout time

Business Challenge

A Fortune 500 home goods company wanted to enhance their shipping experience by providing a safe and secure shipping option for online orders, due to being impacted by COVID-19, which will lead to:

  • Reduced WISMO calls that may lead to returns due to undelivered orders


Solution

Nisum seamlessly integrated HubBox, a local pickup software service, to the checkout architecture after completing a detailed analysis on the existing checkout, resulting in:

  • Increased revenue and AOV by giving customers the confidence to purchase more online because they have a secure delivery/pickup option
  • Decreased checkout time due to a single page checkout that allows users to opt for a local pickup location as the shipping address
  • Reduced customer costs due adding the new shipping option which has better rates and reduces the number of shipments 

New call-to-action


Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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Nisum Helped Reduce Customer Costs by 25% With New Secure Shipping Option

Aug 19, 2022 12:32:04 PM

The secure local pickup option has improved the customer online shopping experience, which, in turn, increased the client's revenue since customers are making more purchases.

secure-shipping-option-photo

The new shipping option helped decrease cart abandonment, leading to:

+15%
increase in revenue

 

+8%
increase in average order value (AOV)

3-second
decrease in average checkout time

Business Challenge

A Fortune 500 home goods company wanted to enhance their shipping experience by providing a safe and secure shipping option for online orders, due to being impacted by COVID-19, which will lead to:

  • Reduced WISMO calls that may lead to returns due to undelivered orders


Solution

Nisum seamlessly integrated HubBox, a local pickup software service, to the checkout architecture after completing a detailed analysis on the existing checkout, resulting in:

  • Increased revenue and AOV by giving customers the confidence to purchase more online because they have a secure delivery/pickup option
  • Decreased checkout time due to a single page checkout that allows users to opt for a local pickup location as the shipping address
  • Reduced customer costs due adding the new shipping option which has better rates and reduces the number of shipments 

New call-to-action


Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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