Nisum partnered with the client to create a centralized system to improve their time-to-market by developing an end-to-end application.
The client now has a centralized virtual point of sale (VPOS) with a shortened time-to-market and improved operational efficiencies, resulting in:
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A decrease in automatic payment issues |
A decrease in customer service calls | A decrease in reported failures |
| Automated payment issues for customer tenders | SNAP transactions processed for store availability | Americans with Disabilities Act (ADA) compatible emails |
Business Challenge
A grocery client’s existing VPOS system was decentralized and required a separate configuration for each store, leading to:
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Delays in timelines due to the system deployment being done individually across all physical store locations
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Delays in customers receiving their receipts due to manual processes
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Frustrated customers due to a decentralized UI
Solution
Nisum partnered with the client to address their timeline and budgetary challenges through a centralized system by developing an end-to-end application. The application included database design and modeling, back-end APIs, standard and high-level UI functionality, and templated and printed customer receipts, resulting in:
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Reduced frustrated customers by implementing a faster and easy-to-manage centralized system that integrated the payment gateway service and receipt generation
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Reduced reported failures by establishing order status monitoring procedures and a failure reprocess mechanism that alerted them to issues earlier
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Reduced automatic payment issues by implementing report generation for revenue and exceptions
Feel free to contact us for more information on how Nisum can drive results for your company.
