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Nisum Helped Increase Revenue by $10MM via Store Capacity Management

Aug 12, 2022 9:01:57 AM

Nisum implemented a new CMS that gave customers a new store pick-up option, which increased customer satisfaction. 

store-capacity-management

The new CMS enabled visibility into store capacity and inventory and gave customers a new store pick-up option, leading to:

+$500K
in shipping cost savings in one month

 

An increase in customer satisfaction

Business Challenge

A Fortune 500 home goods company needed to enable a customer facing buy online, ship-to-store (BOSS) feature so customers can use convenient and cost-effective options for picking up their items. Lacking this option has led to:

  • Frustrated customers due to limited item pick-up options
  • Delays in pick-up time due to store capacity constraints
    • Stores have limited backroom capacity and can only accommodate a finite number of inventory 
  • Decrease in revenue due to the challenge of reverse logistics as it could increase returns


Solution

Nisum enabled a customer facing BOSS by leveraging a dynamic Capacity Management Service (CMS), resulting in:

  • Improved ease of maintenance by using the new store operations UI to facilitate store business users, view and manage the data for store capacity and the daily receive threshold, and calculate the inventory location-to-store transit time schedule
  • Increased customer satisfaction as customers now had an easy hassle-free, low-cost store pick-up options for their items
  • Increased revenue by dynamically calculating store capacity based on customer pickup trends and promising near accurate delivery pick-up dates to customer


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Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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2 minutos de lectura

Nisum Helped Increase Revenue by $10MM via Store Capacity Management

Aug 12, 2022 9:01:57 AM

Nisum implemented a new CMS that gave customers a new store pick-up option, which increased customer satisfaction. 

store-capacity-management

The new CMS enabled visibility into store capacity and inventory and gave customers a new store pick-up option, leading to:

+$500K
in shipping cost savings in one month

 

An increase in customer satisfaction

Business Challenge

A Fortune 500 home goods company needed to enable a customer facing buy online, ship-to-store (BOSS) feature so customers can use convenient and cost-effective options for picking up their items. Lacking this option has led to:

  • Frustrated customers due to limited item pick-up options
  • Delays in pick-up time due to store capacity constraints
    • Stores have limited backroom capacity and can only accommodate a finite number of inventory 
  • Decrease in revenue due to the challenge of reverse logistics as it could increase returns


Solution

Nisum enabled a customer facing BOSS by leveraging a dynamic Capacity Management Service (CMS), resulting in:

  • Improved ease of maintenance by using the new store operations UI to facilitate store business users, view and manage the data for store capacity and the daily receive threshold, and calculate the inventory location-to-store transit time schedule
  • Increased customer satisfaction as customers now had an easy hassle-free, low-cost store pick-up options for their items
  • Increased revenue by dynamically calculating store capacity based on customer pickup trends and promising near accurate delivery pick-up dates to customer


New call-to-action


Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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