A Fortune 500 retail client was able to improve their customer browsing experience and increase engagement with new website product search functionality, resulting in:
Increased revenue per visitor (RPV) from A/B testing the new API:
Business Challenge
A leading home goods retailer was facing challenges with their “Product Finding” solution, with major concerns in their product ranking algorithm, performance, and cost effectiveness, leading to:
Nisum designed a framework for the transformation layer, which helped the client migrate from the old API to the new Product Search and Discovery Solution (API). This new solution led to:
By leveraging Nisum’s expertise in e-commerce modernization, API design, and digital platform engineering, the client significantly improved search relevancy, customer engagement, and revenue, all while eliminating dependency on costly third-party tools. Are you facing similar challenges in your business? Contact Nisum today to discover how our customized solutions can streamline your processes and elevate your customer service to new heights.