Nisum Improves Customer Experience With a Cloud-based DTILL System

In the bustling world of grocery retail, every interaction with a customer holds the potential to create an unforgettable experience. This truth was their mission and a challenge for a leading grocery store. Faced with the constraints of an outdated VPOS system, they yearned to do more, to elevate their customer service to new heights and create unforgettable shopping experiences. In their pursuit of a transformative solution, they sought a partner who understood the essence of human connection and innovation. 

We embarked on a journey together, introducing the revolutionary cloud-based DTILL system. This innovative approach breathed new life into their operations, improving operational efficiency and empowering real-time order tilling and receipt generation. The impact was profound, enhancing their capabilities and changing the way they serve their customers, leading to:

Business Challenge

A Fortune 500 grocery client encountered a significant obstacle – a decentralized VPOS (virtual point of sale) system that had become outdated and inefficient. This challenge manifested in various operational inefficiencies, impacting the company's ability to provide seamless and streamlined services to its valued customers, ultimately hindering its growth and success, leading to:

• Long project timelines and bottlenecks due to their decentralized system being spread across 2,300 stores
• Lack of real-time data visibility and processing for all 2,300 stores
• Increased time-to-market with VPOS deployments taking 2-3 weeks to deploy features across all divisions
• High licensing fees and maintenance costs for outside platform DataDog to monitor system performance
• Delayed order processing times often exceeding 6 minutes due to connectivity challenges with the outdated VPOS, causing challenges in completing and delivering orders within the promised one-hour time slot

Solution

In a remarkable transformation, Nisum revolutionized the client's operations, breathing new life into their customer experience. By replacing the outdated VPOS with an advanced cloud-based DTILL system, we ushered in a new era of efficiency, enabling real-time order tilling and receipt generation across all 2,300 stores, resulting in:

• Decreased project timelines by using microservices to provide a centralized system that can be easily accessed, managed, and maintained by all 2,300 stores
• Increased visibility and real-time insights via the creation of KPI dashboards allowing product, management, and support teams to easily track orders
• Improved time-to-market by 60% with a new VPOS that supports quicker feature deployment with less errors
• Eliminated high licensing fees and maintenance costs by utilizing the existing Azure analytics subscription to monitor all stores instead of DataDog
• Improved order processing times by over 200% decreasing OTT and OTD delays and improving delivery times
• Improved customer experience by offering timely order delivery and automated status updates

Ready to transform your business operations and elevate your customer service to new heights? Discover the power of Nisum's innovative solutions. Whether you're struggling with outdated systems or aiming to unlock new levels of efficiency, our team is here to deliver results.  Contact us today and let us help you streamline your operations, enhance your capabilities, and make a lasting impact on how you serve your customers.