To support the COVID-19 pandemic recovery, Nisum provided pro bono services to the client and developed a custom automated billing system and CRM that can accommodate their high invoice volume and scale as they grow. Their new tools offered improved customer service, payment processing, invoicing, delivery, reporting, loyalty campaign tracking, and more.
A global telemedicine client improved efficiency, scalability, and customer experience as a result of a custom automated billing system and CRM, leading to:
3xinvoice throughput |
⬆customer experience |
Business Challenge
A global telemedicine company faced catastrophic technology limitations with their mission-critical tools and applications. After the pandemic, telehealth visits increased by 500x, and their billing system and CRM were unable to scale to meet the growing demands of their customers or the increase in monthly invoices from 300 to 700 (+233%). These platform shortcomings led to:
To support the COVID-19 pandemic recovery, Nisum provided pro bono services to the client and developed a custom automated billing system and CRM that can accommodate their high invoice volume and scale as they grow. Their new tools offered improved customer service, payment processing, invoicing, delivery, reporting, loyalty campaign tracking, and more. These platform efficiencies led to:
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