At the heart of a leading home goods retailer beats a mission that transcends the mere act of filling spaces. Their true aspiration is to craft meaningful experiences that would become integral to people's lives. Their core belief revolves around providing top-notch products and exceptional service. Yet, as they pursued their lofty goals, a hurdle emerged.
The B2B sales team, carrying the responsibility of creating customized solutions for each client, faced hurdles stemming from a labor-intensive and inefficient sales process. The process of communicating with clients and navigating through product details across six different brand platforms proved to be a time-consuming challenge that demanded a solution.
As leaders in digital innovation, we stepped in with a solution that transformed the way the retailer operated. By introducing a tailor-made cross-brand platform, we revolutionized the retailer's method of searching for products and fulfilling B2B orders. Our solution seamlessly integrated data from all six brands, constructing a centralized hub that all stakeholders could access instantaneously. By optimizing their sales cycle efficiency and granting easier access to inventory information, we empowered our client to enhance customer relationships and streamline operations, which resulted in:
Business Challenge
A leading home goods retailer faced challenges with their sales cycle and data efficiency. B2B sales teams had to manually search for information across six different brand platforms to locate inventory to fulfill quotes and sales orders. This labor-intensive approach caused frequent back-and-forth communication with clients, leading to:
Nisum successfully implemented a custom cross-brand platform that revolutionized the client's approach to product search and B2B order fulfillment. This solution unified data across all six brands and provided a centralized system for accessing information between all stakeholders in real-time, resulting in:
Ready to transform your business like we did for this Fortune 500 retailer? Unlock the potential of seamless operations, elevated customer relationships, and remarkable business growth. Contact us today, and together, let's embark on a journey together toward streamlined excellence.