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Nisum Helped Reduce Customer Costs by 25% With New Secure Shipping Option

Written by Nisum | Aug 19, 2022 7:32:04 PM

The secure local pickup option has improved the customer online shopping experience, which, in turn, increased the client's revenue since customers are making more purchases.

The new shipping option helped decrease cart abandonment, leading to:

+15%
increase in revenue

 

+8%
increase in average order value (AOV)

3-second
decrease in average checkout time

Business Challenge

A Fortune 500 home goods company wanted to enhance their shipping experience by providing a safe and secure shipping option for online orders, due to being impacted by COVID-19, which will lead to:

  • Reduced WISMO calls that may lead to returns due to undelivered orders


Solution

Nisum seamlessly integrated HubBox, a local pickup software service, to the checkout architecture after completing a detailed analysis on the existing checkout, resulting in:

  • Increased revenue and AOV by giving customers the confidence to purchase more online because they have a secure delivery/pickup option
  • Decreased checkout time due to a single page checkout that allows users to opt for a local pickup location as the shipping address
  • Reduced customer costs due adding the new shipping option which has better rates and reduces the number of shipments 

Feel free to contact us for more information on how Nisum can drive results for your company.
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