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Nisum Anticipates a 30% Reduction in Operational Costs With Automated Process

Jun 12, 2020 1:26:00 PM

Nisum implemented an automated Concierge process to increase customer satisfaction, profitability, and ROI.

automated-process

The automated Concierge program (a program that provides a specialized service to customers who make high-value purchases) reduces the order processing time and cost while increasing the high-value order range for customers to qualify for the Concierge service.

-$40K
in labor costs for 2020

-20%
in time spent per order

 

Increase in average order value

Increase in purchase frequency

 

Business Challenge

A Fortune 500 client was dealing with a manual and labor-intensive Concierge process that required multiple resources to manage the status and fulfillment life cycle of high-value orders, leading to:

  • Overly complex high-value orders:

    • Only had a 14% success rate in processing orders

    • Required manual processing most of the time

  • Multiple systems required to gather information on the status and fulfillment life cycle of orders

  • A delay in the fulfillment of high-value orders


Solution

Nisum automated the Concierge process to increase customer satisfaction, profitability, and ROI for high-value orders by building Customer Relationship Management (CRM) tools, which resulted in:

  • Reduced labor costs required to support the manual process

  • Reduced “Where Is My Order?” calls for high-value orders

  • Increased visibility to customer order life cycles, customer-agent assignments, and ability to set reminders for customer follow-ups

  • Automated flagging of Concierge orders

  • Faster follow-ups with customers

  • Future scalability to include expanded alerts framework, B2B orders, escalated orders, loyalty tiers, high-value customers, VIP customers, etc.

New call-to-action


Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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3 minutos de lectura

Nisum Anticipates a 30% Reduction in Operational Costs With Automated Process

Jun 12, 2020 1:26:00 PM

Nisum implemented an automated Concierge process to increase customer satisfaction, profitability, and ROI.

automated-process

The automated Concierge program (a program that provides a specialized service to customers who make high-value purchases) reduces the order processing time and cost while increasing the high-value order range for customers to qualify for the Concierge service.

-$40K
in labor costs for 2020

-20%
in time spent per order

 

Increase in average order value

Increase in purchase frequency

 

Business Challenge

A Fortune 500 client was dealing with a manual and labor-intensive Concierge process that required multiple resources to manage the status and fulfillment life cycle of high-value orders, leading to:

  • Overly complex high-value orders:

    • Only had a 14% success rate in processing orders

    • Required manual processing most of the time

  • Multiple systems required to gather information on the status and fulfillment life cycle of orders

  • A delay in the fulfillment of high-value orders


Solution

Nisum automated the Concierge process to increase customer satisfaction, profitability, and ROI for high-value orders by building Customer Relationship Management (CRM) tools, which resulted in:

  • Reduced labor costs required to support the manual process

  • Reduced “Where Is My Order?” calls for high-value orders

  • Increased visibility to customer order life cycles, customer-agent assignments, and ability to set reminders for customer follow-ups

  • Automated flagging of Concierge orders

  • Faster follow-ups with customers

  • Future scalability to include expanded alerts framework, B2B orders, escalated orders, loyalty tiers, high-value customers, VIP customers, etc.

New call-to-action


Feel free to contact us for more information on how Nisum can drive results for your company.

Nisum

Nisum

Founded in California in 2000, Nisum is a digital commerce company focused on strategic IT initiatives using integrated solutions that deliver real and measurable growth.

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