Application Services

We have proven experience of managing applications and maintaining them for our customers. Our customers are happy with our approach which is consolidated by efficient operational processes and backed by our solid experience on various domains. As a part of this service, we do Site maintenance, Product Maintenance, Operations Support and Product Support.

Site maintenance activities include maintaining web applications like e-commerce sites, organization portals, online customer service applications, online lead management systems, automobile insurance etc.

Product maintenance includes analyzing bug reports, prioritizing defects, fixing bugs, testing the fixes and delivering patches and service packs regularly as required.

Operations Support includes web site monitoring, real-time problem detection, root cause identification and problem resolution. At our network operations center we monitor remote servers, database and URLs round the clock.

Product Support filters all change requests and differentiates extensions opportunities, improvement requests and actual bugs. Product support teams bring in customer perspective to the product development teams. They suggest workarounds when a critical feature has a bug. Product support also executes technical launches and performs customer training after major releases.